Shipping/Returns

Pandemic shipping update - With everything going on and more people mounting at home the demand for inserts has been growing, thank you so much for supporting us!  We always strive to ship orders out next day but that is becoming more tough to accommodate.  We ask for your patience and want to advise you that orders may take and extra day or so to ship out as we keep up with the growing demand.

ATTN - During the Spring/Summer (April-July) we will only be open Monday - Thursday 9pm-4pm  Orders placed Thursday or later will not ship until Monday morning.  Sorry for any inconvenience, please call us if we can help with anything.  

Returns

All returns, excluding defective products, must be en-route back to our warehouse within 30 days from date of receipt. Defective products must be returned within the time constraints imposed by that particular product manufacturer’s warranty.

In order to receive full credit, all non-warranty returns must be in pristine condition, unused, clean, in original condition and in original packaging WITH ALL TAGS ATTACHED. Returns not meeting these criteria are subject to refusal and/or restocking fees to be determined at the discretion of Binding Freedom. 

Restocking fees are determined on an order by order basis and are a function of product condition, packaging condition and timing of return.

Return shipping fees are the customer's responsibility. We strongly recommend insuring all returns. Please retain a copy of the return tracking number until credit or exchange has been completed and verified.

Orders that have been refused or were not able to be delivered to recipient will be refunded the product amount less all shipping charges associated with said order.

Domestic Shipping

Most orders ship within 2 business days. All U.S. orders ship via Fed-Ex, UPS or Postal Service depending on the contents and destination. Rush shipping is available for most products to most locations.

For Overnight or 2nd Day services, order must be placed before 12:00 pm Mountain Standard Time (USPS excluded - rush shipping options only). Rush orders placed after 12:00 pm Mountain Standard Time will ship the following day.

Shipping will not be refunded on refused orders and customer is responsible for return shipping fees.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

International Shipping

Depending on the method of shipment you choose, there may be charges in addition to the shipping charge assessed at the time of checkout.  Customer is responsible for all brokerage fees, tariffs, import duties, Value added Taxes (VAT) and customs imposed by the country of destination. These charges are not indicated on in your shipping quote  and must be determined by the purchaser. 

International Returns

If you are returning products to Binding Freedom from a country outside The United States, there may be additional fees billed to the recipient (us) commonly referred to as entry preparation fees associated with your return.  If this is the case, all additional fees including entry preparation fees will be the customer's responsibility and those fees will be deducted from the amount of your product refund. 

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