Shipping, Returns, Policy

 

Returns

All returns, excluding defective products, must be en-route back to our warehouse within 30 days from date of receipt. Defective products must be returned within the time constraints imposed by that particular product manufacturer’s warranty.

In order to receive full credit, all non-warranty returns must be in pristine condition, unused, clean, in original condition and in original packaging WITH ALL TAGS ATTACHED. Returns not meeting these criteria are subject to refusal and/or restocking fees to be determined at the discretion of Binding Freedom. 

Restocking fees are determined on an order by order basis and are a function of product condition, packaging condition and timing of return.

Return shipping fees are the customer's responsibility. We strongly recommend insuring all returns. Please retain a copy of the return tracking number until credit or exchange has been completed and verified.

Orders that have been refused or were not able to be delivered to recipient will be refunded the product amount less all shipping charges associated with said order.

Domestic Shipping

Most orders ship within 2 business days. All U.S. orders ship via Fed-Ex, UPS or Postal Service depending on the contents and destination. Rush shipping is available for most products to most locations.

For Overnight or 2nd Day services, order must be placed before 12:00 pm Mountain Standard Time. Rush orders placed after 12:00 pm Mountain Standard Time will ship the following day.

Shipping will not be refunded on refused orders and customer is responsible for return shipping fees.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
 

International Shipping

Depending on the method of shipment you choose, there may be charges in addition to the shipping charge assessed at the time of checkout.  Customer is responsible for all brokerage fees, tariffs, import duties, Value added Taxes (VAT) and customs imposed by the country of destination. These charges are not indicated on in your shipping quote  and must be determined by the purchaser. 

International Returns

If you are returning products to Binding Freedom from a country outside The United States, there may be additional fees billed to the recipient (us) commonly referred to as entry preparation fees associated with your return.  If this is the case, all additional fees including entry preparation fees will be the customer's responsibility and those fees will be deducted from the amount of your product refund. 

Privacy Policy

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  You may unsubscribe from marketing emails at any time.
How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (such as our credit card processor) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and avoid any unauthroized marketing, advertising or simlar contact of any nature. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Childrens Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent 
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page. 
This policy was last modified on 09/14/15

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